Customer Support

customer service

Always provide valuable services to customers

Listen to the voice of the customer / analyze the customer needs / solve the customer problem / improve the application of laser / reshape the position of the industry

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Pre-sales consultation

UNDERSTAND CUSTOMER NEEDS, INTRODUCE INDUSTRY APPLICATIONS, AND PROVIDE ADVICE ON JHX LASER MULTI-FUNCTION LASER SYSTEMS

Requirements analysis

Our experts conduct feasibility analyses and help you select the right laser system and tools for your specific application.

Proofing test

The materials sent by the customer are analyzed by our application developers and tested for proofing on the appropriate laser equipment to determine where the best laser, optical and motion control components are located.

System design

According to the customer's needs and application scenario requirements, our engineers will design a system to meet the requirements. From basic laser systems to fully automated solutions, our engineers try to provide you with the best possible solution.

Precision manufacturing

High standards of precision manufacturing, multi-faceted testing, perfect product details, to provide customers with high-quality laser machines and solutions.

Product delivery

Production, testing, delivery, installation and training of the laser machine are completed within the time frame specified in the contract.

Personalization

For more personalized, customized development, please contact us

Pre-sale service

Technical advice
Test it for free

Our experts will advise you on laser machines and applications, helping you make the right choice for your manufacturing solution to meet your current and future needs. to provide customers with professional technical, application and price consultation (by email, phone, WhatsApp, WeChat, Skype, etc.). Quickly respond to any questions that customers are concerned about, such as: differences in laser processing in different material applications, laser processing speed, etc.

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After-sales service process

Registration information

Provide your information, the nameplate information on the JHX Laser machine (indicating the model, number, working format, date of manufacture, etc.)

Description of the fault

Describe the failure of the machine, the time of the failure, and the comparison of the situation before and after the failure

Troubleshooting

The technician diagnoses the fault of the equipment through video, determines the cause of the failure, and gives corresponding solutions to solve the fault

Regular inspection and maintenance

The technician instructs the correct way to use it and informs the method of inspection and maintenance

After-sales service

Repair services
Maintenance services

Thanks to our global network, our service technicians can be on site quickly when needed to solve your problem. Regular maintenance ensures that the laser system is in the best technical condition to maximize availability, we support your software and hardware with updates and upgrades, and excellent spare parts availability minimizes unplanned downtime and guarantees high machine performance.

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